Our Policies

Admission Policies

  • We DO NOT accept walk-ins.
    • We may be in surgery, attending to animals in outdoor caging at a secondary location, conducting an off-site education program, or performing a field rescue. You must speak with a representative of the Richmond Wildlife Center directly prior to transporting any animal to us to ensure we will be available and in the hospital for its arrival.
  • Hours of admissions are based on volunteer veterinarian’s availability. We have no paid veterinarians at this time and as a licensed veterinary hospital can only admit patients when a veterinarian is present. Please call before transporting any animal to us to ensure a veterinarian is available.
  • Patient admission hours are typically between 10am – 3:30pm Monday – Friday, with some hours available on Sunday or additional days based on veterinarian availability.
  • If you have not received a return phone call within one hour please call DGIF at 855-571-9003 for assistance.
  • We are not affiliated with Winterfield Veterinary Hospital. Winterfield Veterinary Hospital cannot admit wildlife on our behalf nor do the admit wildlife on their own.

Species That Cannot be Legally Rehabilitated or Provided Veterinary Care To By Any Person in the Commonwealth of Virginia

  • European Starlings
  • English House Sparrow
  • Red-Eared Sliders
  • Rock Dove (Pigeon)
  • Mediterranean Gecko
  • Chinese Softshell Turtle
  • Gulf Coast Spiny Softshell Turtle
  • Mississippi Map Turtle
  • Eurasian Collared-Dove
  • Monk Parakeet
  • Ring-necked Pheasant
  • Black rat
  • Black-tailed Jack Rabbit
  • House Mouse
  • Norway rat
  • Bears
  • Coyote
  • Adult White-Tailed Deer
  • Elk
  • Nutria
  • Mute Swans
  • Feral Swine

Animals We Do Not Admit

  • Venomous snakes – please call us for help in identifying the snake you feel needs assistance.
  • Healthy fledgling songbirds – DO NOT KIDNAP WILDLIFE!
  • Healthy orphans of any species – please call 855-571-9003 for a referral to a local in home wildlife rehabilitator if you have an uninjured orphaned animal
  • Raccoons – please see our note about Raccoons
  • Other species based on capacity constraints

Raccoon Admission Policies

  • Department of Game and Inland Fisheries recently updated regulations pertaining to the rehabilitation of Raccoons. Due to current facility design and space constraints we cannot meet the current legal requirements to rehabilitate raccoons through their release.
  • After careful consideration of our facility, volunteer safety and overall patient population health, we are no longer able to accept raccoons at our facility for short term housing.
  • We do not accept Raccoons from the general public, conservation officers, animal control officers, or veterinary facilities.
  • We only accept raccoons from permitted wildlife rehabilitators for the purposes of providing free medical and surgical care to the raccoons they are rehabilitating.
  • To find a Raccoon Rehabilitator nearest you please call DGIF at 855-571-9003